Customer satisfaction is one of the major aspects that comprise a good insurance company. According to the recent report conducted by Consulta on Short-Term Insurance companies in South Africa, there are emerging insurance companies that are slowly clipping to the top edge. The South African Customer Satisfaction Index (SAcsi) shows more clearly the 10 best insurance companies as follows:
Perhaps this is the best insurance company in South Africa as shown by its high score in the SAcsi. In the past 3 years, it has displayed unparalleled customer satisfaction in their services and products that have definitely exceeded the expectations of its customers. Despite having a slight drop in its index score as per the Consulta report, South African National Trust and Assurance Company Limited (Santam) still takes the lead in the list.
Since Santam opened its doors in 1st May 1918 in Cape Town, the company has been determined to becoming the largest and leading insurer in short-term category. A century after its establishment, it seems to have accomplished its goal besides being certified as one of the top employers in SA. Its growth to having over a million policyholders in South Africa has been made possible by its courage, commitment, and determination.
Address: Belville Head Office, I Sportica Crescent, Tyger Valley, Bellville, 7530
Phone: 021 915 7000
- Old Mutual Insure
Old mutual grabs the second position due to its proven record of customer satisfaction and meeting the expectations of its customers. According to SAcsi, they are also very reliable and have great expertise who delivers the required services to its customers. When it comes to the various services and classes of insurance they offer, Old Mutual offers all of the classes. It was also noted that they are very helpful to their customers in alerting them about the happenings around them like emergencies.
Old Mutual started in 1845 in Cape Town with an aim of helping people make their financial goals realistic, teach them on investing, and make them have a positive future. By doing this they improved the lives of people and has grown to spread their services across 17 countries employing over 28,000 people. They can now provide sound financial solutions to corporates, individuals, businesses and even institutions.
Old Mutual Insure
Address: Mutualpark, Jan Smuts Drive, Pinelands 7405, Cape Town, South Africa
Telephone: 0860 50 60 70
Ever since it was launched in 2011, Virseker is one insurance company that understands the uniqueness of the South African people, developing insurance products to meet the needs of the country. The company’s catchphrase, “Jou versekering, jou mense, jou taal,” which means ‘Your insurance, your people, your language,’ sums up its rationale. Being a first in the country to only communicate in Afrikaans, most South Africans can now sign up for insurance services in a language they understand better. Even though it binds people of a common language, the company operates in a niche market segment which encompasses different groups of people with diverse interests, ages, and varying insurance requirements.
Tel: 0861 11 56 48
OUTsurance insurance company Limited has been providing insurance products and services to individual customers and businesses in South Africa since its incorporation in 1994. The company is based in Centurion, South Africa and operates as a subsidiary of Rand Merchant Insurance Holdings Limited.
The company offers car, business, and home insurance products. It also has life insurance (Death, critical illness and disability insurance), and has been praised to have helped thousands of South Africans over the years.
Maerua Office Block,
Tel: 061 306 081
- Discovery insure
Having started as a small health insurer, Discovery insure is now one of the largest insurance companies in the world serving over six million people from different continents. The company operates in the UK, China, and South Africa. Discovery Insurance has put their effort into formulating products and policies which will foster the wellness, health and financial security of their customers.
Apart from their car insurance policies, Discovery also offers a wide variety of insurance and financial service options.
The company’s technology; ; the smartphone-enabled DQ-Track which measures driving behavior, received two awards during the Gartner Financial Services Cool Business Awards in 2015. They were for the Most Innovative New Digital Product and also for the overall EMEA Digital Champions.
Tel: 0860 751 751
- Auto and General
Founded on June the 1st, 1985, Auto & General insurance has become a household name in the short-term insurance world in South Africa. It is committed to offering the best services while still retaining some key values which have placed it as one of the leading South African insurers. It boasts of an excellent turnaround time period through a user-friendly and easy telephonic and online claiming method. Customers enjoy cash back bonuses, instant telephonic quoting and an easy to comprehend wording on their policies.
With many people starting up their own businesses and not joining the formal job businesses, the SME market has burgeoned in South Africa. Because of this factor, Auto & General insurance were provoked to introduce a Business Insurance Product.
Having an annual compound growth rate of over 50% p.a over the previous years, it should be your obvious number one choice when looking for affordable short-term insurance cover for your car, home or business.
Even under the tight economy backed by a very competitive insurance world, Auto & General have evolved into an insurance service provider whose affordable insurance is easily accessible to all individuals from different walks of life.
Should you be looking for affordable and user friendly insurance, Auto & General insurance should be the obvious choice of cover.
Auto And General
1 Telesure Lane, Riverglen, Dainfern, 2191
Tel: 0861 00 12 69
This is the largest, privately owned and independent insurance company in South Africa, and was reported by SAcsi to have a score index of 71.2, putting it 5th on their list. Established in 1980, Hollard insurance boasts of enabling its customers to create and secure a better future, by providing them with the best customer services. The company provides long and short-term insurance from life and funeral covers to cars, buildings, and home insurance.
22 Oxford Road, Parktown, Johannesburg
Phone: 0861 000 107
Having provided exceptional insurance products since 1962, AIG SA which has since seen its name change to Chartis, has been a leader in the South African insurance world. The company operates in all the major centers in South Africa such as Cape Town, Pretoria, Port Elizabeth, and Durban. The head office is located in Johannesburg.
AIG SA has a comprehensive range of insurance products and services suitable for commercial purposes or the personal needs of their clients. It provides a comprehensive commercial insurance portfolio which has coverage on an international scale. The insurance programs are available for both local and offshore companies regardless of the company’s size.
Although it’s affiliated to AIG; the international parent company, AIG SA ensures full compliance with local regulatory requirements. There is a wide range of personal covers from the insurance company ranging from accidents, health, and death. It also extends to insuring buildings and the contents, homes and household contents, cars, individual cover, and travel insurance. This is a one-stop shop, for all your insurance needs.
Address: Sandown Mews West88 Stella St, Sandown 2196, JOHANNESBURG
Phone: +27 (0)11 551 8000
Bryte Insurance Company Limited is one of the best short-term insurance risk management solutions in South Africa. Founded in 1849, the company is a subsidiary of Fairfax Financial Holdings Limited and has its headquarters in Johannesburg. The company offers body commercial, corporate, small and medium enterprise, and wineries insurance products, farmers, commercial professional indemnity, employment practices liability, financial institution insurance products, directors and officers, gem and jewel insurance products.
It also provides environmental damage, contractors pollution liability and pollution legal liability, hospitality insurance products, public liability insurance products, product safety and recall, specialized property and motor insurance products, insurance products comprising engineering and marine services, and also travel insurance products.
Address: 15 Marshall Street, Ferreirasdorp, Johannesburg 2001
Phone: 0860 001 121
- ONE SURE
Onesure Car Insurance is an insurance company which is dedicated to providing excellent cover to its customers throughout South Africa. They are one of South Africa’s leading car, housing, content, and commercial insurance company, providing quality policies and products for people of all ages.
The company offers excellent vehicle covers at a reasonable cost so that the majority can afford. The average cost of One Sure’s policy and insurance covers is way better and lower as compared to other competitive insurance companies and car insurance brokers. They have personalized risk cover insurance products and services, and have a commitment which is tailor-made and affordable to all.
Address: 54 Maxwell Drive, Woodmead, North Office Park, Woodmead, 2191
Phone: 0861 266 562